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1.7Resume phrasing
- Designed and implemented a hybrid QA organizational model for a 120-person engineering org, embedding QA engineers across 6 product teams while maintaining a centralized platform team for tooling and standards.
- Optimized QA-to-developer ratios from 1:8 to 1:4 by building a data-driven headcount justification based on product risk profiles, regulatory requirements, and escaped defect analysis.
- Established a QA skills diversity framework covering manual/exploratory, automation, performance, and security testing roles, eliminating critical capability gaps within 12 months.
- Created a QA team model decision framework adopted by 3 business units for organizational design, reducing time to QA org structure decisions from months to weeks.