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4.8Hands-On Exercise
- Take your most recent quality report and rewrite it using the executive translation table -- replace every technical term with its business equivalent
- Build a traffic light dashboard for your current project using the template above
- Write a response to "Why is QA taking so long?" for a real situation on your team
- Draft a bad news email for a critical bug using the 5-step framework
- Ask an executive on your team: "What quality information would be most useful to you, and how often?" -- adjust your reporting based on their answer