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Essential QA Metrics
4.1Measuring What MattersMetrics are the language of accountability. Without them, QA is a matter of opinion ("I think the product is ready" vs "I don't think it's…4.2Defect MetricsWhat it measures: The number of defects relative to the size of the software.4.3Test MetricsWhat it measures: How much of the software is exercised by tests.4.4Process MetricsWhat it measures: The time from when a bug is reported to when the fix is deployed to production.4.5Customer-Facing MetricsWhat it measures: The average time to restore service after a failure.4.6Metrics That Actually Matter vs Vanity Metrics4.7Setting Targets and Baselines1. Measure for 3 months without changing anything. This is your baseline. 2. Identify the worst metrics -- these are your improvement…4.8Hands-On Exercise1. Calculate your team's defect escape rate for the last 3 months. Is it improving, stable, or worsening? 2. Measure your flaky test rate…