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1.8Resume phrasing
- Led transition from ad hoc testing to strategic quality engineering, reducing escaped defects by aligning test effort with business risk across 4 product areas.
- Assessed QA maturity against a 4-level framework and built a roadmap that moved the team from reactive testing to data-driven quality decision-making.
- Authored the business case for a formal test strategy, securing leadership buy-in and establishing quality metrics that reduced production incidents.