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10.4Key Takeaways
- Reposition QA from cost center to strategic asset by connecting quality metrics to business metrics (revenue, velocity, incidents)
- Build a strategic QA roadmap with concrete problems, solutions, and expected business impact for each quarter
- Internal QA platforms provide testing as a service — teams consume capabilities instead of building their own infrastructure
- The framework-to-platform evolution happens naturally as organizations scale past 5+ teams
- Platform governance (versioning, feature flags, migration support, self-service) is as important as the platform's features