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2.7Writing for Different Audiences
The same release produces different documentation for different audiences.
| Audience | What They Need | Tone | Detail Level |
|---|---|---|---|
| Engineering team | Full technical details, rollback plans, monitoring | Technical, precise | High |
| Product management | Feature status, known issues, customer impact | Business-oriented | Medium |
| Customer support | What changed for users, known issues, workarounds | Clear, empathetic | Medium |
| Customers / end users | New features, improvements, bug fixes | Friendly, non-technical | Low |
| Compliance / auditors | Test evidence, sign-offs, traceability | Formal, comprehensive | Very high |