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3.9Hands-On Exercise
- Take a recent production incident and write a full RCA report using the template above
- Practice the 5 Whys technique on a recent bug. Did you reach a systemic root cause, or did you stop at a symptom?
- Review a past RCA from your team. Are the corrective actions implemented? If not, why not?
- Rewrite a past incident report to remove any blaming language using the blameless language examples
- Create a fishbone diagram for a complex incident, categorizing causes by the 6 Ms