5.6Isolation: Narrowing Down the Bug

Before filing, try to narrow the scope. The narrower your report, the faster the fix.

Questions to Ask Yourself

1. Browser-specific? Try in Chrome, Firefox, Safari. If it only happens in one, note that.
2. Environment-specific? Does it happen in staging and production, or just staging?
3. Data-specific? Does it happen with any email, or only emails with special characters?
4. Timing-specific? Does it happen every time, or intermittently?
5. Permission-specific? Does it happen for all users, or only certain roles?

Intermittent Bugs

These are the hardest to report. For intermittent bugs:

• State the reproduction rate: "Reproduces approximately 3 out of 10 attempts"
• Describe what you tried that did NOT trigger the bug
• Note any patterns: "Seems to happen more often right after deployment"
• Include timestamps of occurrences so the team can check logs