6.3The Two-Axis Matrix
| High Priority | Low Priority | |
|---|---|---|
| High Severity | App crashes on checkout for all users — fix now | App crashes when entering 10,000-character name — rare edge case, fix in next sprint |
| Low Severity | CEO's name is misspelled on the homepage — cosmetic but urgent | Footer link color is slightly off-brand — fix eventually |
Analyzing Each Quadrant
High Severity + High Priority (top-left): The obvious emergencies. Production is down, users are losing data, security is breached. Everyone agrees these get fixed immediately.
High Severity + Low Priority (top-right): Severe bugs that rarely occur. A crash that only happens with a 10,000-character input is technically critical but affects almost nobody. Schedule the fix, but do not interrupt the current sprint.
Low Severity + High Priority (bottom-left): Cosmetic or minor issues with outsized business impact. The CEO's name misspelled on the homepage is a trivial bug, but it needs to be fixed before the board meeting tomorrow. A broken link on a campaign landing page during a marketing push.
Low Severity + Low Priority (bottom-right): The backlog inhabitants. Minor visual issues, edge-case formatting problems, improvement suggestions. These get fixed when there is bandwidth, or during dedicated cleanup sprints.